SHIPPING & RETURNS

Delivery

Standard Delivery: Royal Mail 48 - Order would be expected to arrive within 2-3 working days of dispatch.

Express Delivery - Order would be expected to arrive within 1-2 working days of dispatch.

Courier Delivery (UK non-Mainland) - Order would be expected to arrive within 1-2 working days of dispatch.

Orders will be dispatched within 1 - 2 Working days

 

Postage costs 

 

Orders under £39.99 : Royal mail 48 : £3.95

Order over £40.00 : Royal mail 48 : FREE

Optional Courier Delivery : £8.95
 

Please note that if your Standard or Express order has not arrived within these times, your order may still be in transit. Standard and Economy delivery cannot be reported as lost with the delivery company until 10 working days have elapsed. If you have any concerns regarding your package please contact Genesis TCG  and the matter will be looked into urgently.

 

Returns

Products can be returned for any reason within 14 days of the initial purchase.
Faulty goods, or goods damaged before receipt by the customer, can be returned within 30 days of the initial purchase.
Any return postage costs will be paid by the customer for unwanted items.
Single cards must be returned in the same condition as sent out.
Sealed product and accessories must be returned in their original packaging, undamaged and unopened.
Please contact us if you need to arrange a return.
 

Liability for lost orders

If for any reason your package is misrouted or lost in transit we will immediately offer a replacement product or refund. Please allow the time for a compensation appeal to be successfully processed for the refund to be given.

For customers returning any package, if that package is misrouted or lost in transit NO replacement product or refund will be given.

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Cancellations & Amendments
 

You can cancel or amend any order before it has been dispatched, please contact us ASAP to arrange this. We recommend notifying us before 12pm on a weekday of a cancellation to ensure it is not dispatched the same day. If an order needs to be cancelled or amended at very short notice, we recommend calling to ensure that your order is not packed and/or dispatched before changes can be made. Please note that alterations may result in a delay in dispatching your order. If your order has been already been dispatched, please follow our returns process.